RNJSupport's Replies

[RNJSupport]

Hello Anthony,

I guess there might be some conflict , could you please try deactivating other plugins and also try with default theme , it will be great if you drop a note via – http://codecanyon.net/user/DeluxeThemes#contact our support staff will be happy to help you out .

Thanks and Regards,
UserPro Team

[RNJSupport]

Hello Michael,

I am afraid such feature is not available with UserPro , however this can be achieved by some custom code changes and will lead to customisation , if you are interested in customisation please drop a mail at [email protected] .

Thanks and Regards,
UserPro Team

[RNJSupport]

Hello,

Could you please share your site url with me so that I can check the issue or it will be great if you raise the support ticket via – http://codecanyon.net/user/DeluxeThemes#contact our support staff will assist you and will take this issue to closure.

Thanks and Regards,
UserPro Team

[RNJSupport]

Hi Shishil,

Could you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact , our support team will assist you there .

Thanks and Regards,
UserPro Team

[RNJSupport]

Hello Jeremy,

I guess there might be some conflict with other plugins or theme , could you please try deactivating other plugins and also please with default theme once , if you are still facing any problem share your site url with so that I can check the issue , just to let you know we have a dedicated staff for handling the support tickets , please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact they will reply you promptly .

Thanks and Regards,
UserPro Team

[RNJSupport]

Hello,

Did you configured the setting from backend>UserPro>Settings>General>New User Approval to ‘Require E-mail Activation’ , if you have done so then it should work just fine , user should be able to login once he/she has confirmed the email by clicking on the link sent in email .

Thanks

[RNJSupport]

Hello TomassV,

Could you please try changing the permalink structure and rebuilding the UserPro pages, I think that might the issue . Please try and let me know . Thanks

[RNJSupport]

Great to hear that you fixed the issue. Is there anything else that I could help you with . Thanks

[RNJSupport]

Yes , you can definitely use the same licence code to your website . Please let me know if any issues. Thanks 🙂

[RNJSupport]

It will be better if you send a mail via – http://codecanyon.net/user/DeluxeThemes#contact with your site url. Thanks

[RNJSupport]

I am not able to replicate the issue in our test site . Could you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact . Thanks

[RNJSupport]

I guess this might be due to some conflict with other plugins or theme.

Can you please check once by deactivating all other plugins on your site and by switching the theme to any default WordPress theme.

Please follow the below steps:
1. Deactivate current theme and plugins.
2. Check that the issue is gone now.
3. Activate your theme/plugins one by one until you find the conflicting item.

[RNJSupport]

Could you please drop a note via – http://codecanyon.net/user/DeluxeThemes#contact .

[RNJSupport]

Generally, this error comes if you have not set up redirect URI correctly while creating app , please check the redirection URI and set it properly as given in documentation . Thanks

[RNJSupport]

I am afraid such functionality is not available with UserPro yet.