Problems with videos – MEDIA MANAGER PLUGIN

[AL]

I ‘m having trouble playing videos that users upload .

1 Videos will not play .
2 Why not the thumbnails of the videos displayed?
3 How I can do to put an icon or image of play ?

links:

http://www.lageneraldelocutores.com/web/perfil/melaniamarcos/ or

http://www.lageneraldelocutores.com/perfil/melaniamarcos/

[UserPro Support Team]

I can’t seem to be able to replicate it on our test server.
Can you please send your website details via this link http://codecanyon.net/user/DeluxeThemes#contact so I can discuss this with you in detail ?
After you are done rasing the ticket please share your ticket number to me so that I can access it asap!
Thank You!

[AL]

Your request (630) has been received and is being reviewed by our support staff.

Ticket number 630

[UserPro Support Team]

Thank you !
Our ticket people would be getting back you!