6 years, 3 months ago SiriusParticipant
Hi I have a display bug with the profile photo refusing to appear. I did the manipulations required (http://userproplugin.com/userpro/docs/#profile_picture_not_appearing) and nothing happens.
I create a test php page > https://www.newgostudios.net/test.php
Can you help me? Friendly.
Which version are you using please ?
If you have installed 2.12 or above thet and have trouble with member profiles images – Go to Settings -> Compatibility Settings -> Change URL Encoding and toggle the setting’s value.
Save the settings and check again – images should show up fine now.
Hi, sorry for the response time it was in the mail spam.
This is version 2.14 and I’m giving it to update to the 2.15. Then it seems to me that the plugin slows my website (as soon as I log in, the site lag tremendously). Before some updates it worked without problems. What do you think?
Edit: It seems to me that having made the change that you seek have changed the display profile photo (it now appears). However, when I connected the site is struggling to load its pages. When I display a blog post wordpress visual editor (the wp menu bar) disappears immediately?
Thank you for your answers. Sirius.
Good to know that your profile image issue is sorted out now 🙂
Regarding your another issue i.e page load – Did you check by disabling all other plugins and also by switching the theme ?
Hi thank you for your quick response. Obviously the loading problem is due to the cache removed from my browser. This means that at the first loading of a page of my site (when the visitor is logged only) the site has a bit of trouble to load but it is reasonable now.
However, I just noticed a bug on the blog of my site:
When I logged in and I try to access the blog, the WordPress visual editor disappears once the page has loaded. I had already noticed this problem before without even worrying. I think of a compatibility problem between your plugin and my theme. What do you think?
Sincerely, Sirius.6 years, 2 months ago UserPro Support TeamParticipant
To ensure whether its a conflict. Can you please try deactivating the other plugins and check for conflict if any .
Please follow the below steps:
1. Deactivate current theme and plugins.
2. Check that the issue is gone now.
3. Activate your theme/plugins one by one until you find the conflicting item.
Please let me know if you are solved with the problem and if there is anything else I can help you with .6 years, 2 months ago UserPro Support TeamParticipant
Hey glad to know that the issue have been solved . 🙂
Hi sorry for the bad news but the bug is back!
I noticed that when I uninstalled the plugin (thinking it was the culprit), the bug is gone but in fact it works with any plugin. I think it is a problem with the compatibilté theme since the opening pop-up images on the front is disabled when the bug is present.
So I do not see myself deactivate and reactivate my plugins as soon as the bug shows up. What do you advise?
Hi Sirius, Can you please confirm – Are you facing this issue even after disabling UserPro plugin ?
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