What is going on with support? – UserPro Forums https://forum.userproplugin.com/forums/topic/what-is-going-on-with-support/feed/ Sun, 05 May 2024 06:17:23 +0000 https://bbpress.org/?v=2.6.2 en-US https://forum.userproplugin.com/forums/topic/what-is-going-on-with-support/#post-45690 <![CDATA[What is going on with support?]]> https://forum.userproplugin.com/forums/topic/what-is-going-on-with-support/#post-45690 Thu, 22 Jan 2015 22:26:00 +0000 userprod Hi again,

I have been waiting for an answer for more than 24 hours. What is going on with the support? The plugin is great with lots of options but what is the point of having a support form for a commercial product if you are going to make your customers wait 1-2 days for each question.

Is it generally like this or am I doing something wrong by using this form to get support? Is there another way to get more prompt support here?

I would appreciate some feedback from regular users here…

Thank you

]]> https://forum.userproplugin.com/forums/topic/what-is-going-on-with-support/#post-45705 <![CDATA[Reply To: What is going on with support?]]> https://forum.userproplugin.com/forums/topic/what-is-going-on-with-support/#post-45705 Sat, 24 Jan 2015 05:49:45 +0000 Jason Rhodes I’m the same, I sent 2 support emails via the codecanyon form 3 days ago, and got the automated ticket reply via email, but absolutely no follow up after 3 days??

I’m a multi licensee purchaser (customer)…. so do you have quality support channel or not?

Also, I always tick the box ‘Notify me of follow-up replies via email’ on my threads/replies here, and I never once get notified when a response is posted. I checked my spam folder, and my Google Apps log files, and nothing is being sent to me at all. Why is this?

]]> https://forum.userproplugin.com/forums/topic/what-is-going-on-with-support/#post-45729 <![CDATA[Reply To: What is going on with support?]]> https://forum.userproplugin.com/forums/topic/what-is-going-on-with-support/#post-45729 Mon, 26 Jan 2015 09:18:13 +0000 agents Yup, feels like we are neglected here. If support comes on the forum only once a week and respond to few questions, than this is not support – you dont treat clients like this.
Dear UserPro Support please DO something about support frequency. Otherwise you may expect poor rating on codecanyon/envato

]]> https://forum.userproplugin.com/forums/topic/what-is-going-on-with-support/#post-45843 <![CDATA[Reply To: What is going on with support?]]> https://forum.userproplugin.com/forums/topic/what-is-going-on-with-support/#post-45843 Sun, 01 Feb 2015 00:32:25 +0000 pippycakes i have most of the plugins for userpro and i too am not getting any responses. perhaps there’s some sort of family tragedy going on? a lot of these developers are just themselves working from home. so there’s only so much to go around.

can we help each other?

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