Upset with Support. Login is not working and no help.

[JoshG96]

Hi,

Edit: login is https://www.tips4gamers.com/profile/login. Registration works but logging in I have had no success.

I have UserPro version 4.9.19 and am up to date on WordPress. When I installed the plugin it created duplicate pages of every page. Registration worked even with the duplicate pages but login would not. Got a JSON error at line 0. I deleted the duplicate pages and went to “Setup Pages” and set all of them to the current page’s URL. Everything pans out on that end but the same error message occurs when trying to login.

Error message as a popup: Error in jQuery.ajax while submitting a form: SyntaxError: Unexpected token < in JSON at position 0.

When I contacted support they weren’t very much help. Said it was working and gave no further assistance. I’m pretty upset since I’ve been waiting for 10 days now for some help.

Can I get some assistance with this? Currently no one can log in to the the website which means no one can access our forums.

Thanks and regards,

Josh

[JoshG96]

This reply has been marked as private.

[zprogrammers91]

what did you find out?

I’m having the same issue…..

[JoshG96]

Nope, nothing. we couldn’t wait any longer so had to go with another plugin.

[GlobalAffects23]

did you ever get a reply?

what did you use
instead of this one?

thanks
Annie

[JoshG96]

Hi Annie,

I use Ultimate Membership Pro now. They contacted me regarding the issue after about 12 days and they said they were able to get the same error message but by then I went with the Membership Pro plugin on the Envato Market. It just took too long to get that resolved. I haven’t had any issues with that one. One note, the customer service for UserPro is fine, they were professional and very kind.

Best regards,

Josh