profile pictures not showing since last 2 updates

[kurt01]

Hi!

My members profile pictures are not showing since last 2 updates, What should I do ?

kurth

[UserPro Support Team]

@kurt01 ,
Your files permission might have changed while updating the latest version could you please go through the instruction given in the below link –
http://userproplugin.com/userpro/docs/#profile_picture_not_appearing

Please let me know if you need my helpin future.

[kurt01]

Hi,

Thank you for the reply,

I have followed all the instructions you provided in the link but unfortunately it doesn’t work. In addition I have now noticed that I can’t “add media” to pages or posts when the plugin is activated.

I’ve also updated to the latest version of userpro 2.6 and disabled buddy press to check if there was a conflict

Nothing worked… What should I do?

kuth

[UserPro Support Team]

@kurt01 ,
Please try it out doing this also –
userpro/userpro/compatibility settings/
profile picture fix-method A / Method B(change them alternatively)
path compatibility-use relative urls.
please let me know the result in the either ways .Thank You!

[kurt01]

I forgot to mention it but it is the first thing I’ve tried. It didn’t work

[UserPro Support Team]

Can you please send your website details via this link http://codecanyon.net/user/DeluxeThemes#contact so I can discuss this with you in detail ?
Please mention this forum link also.
After you are done rasing the ticket please share your ticket number to me so that I can access it asap!
Thank You!

[kurt01]

This reply has been marked as private.

[UserPro Support Team]

Yes its the ticket number I was asking you for , our ticket people would reverting back to you soon.
Thank You!

[kurt01]

This reply has been marked as private.

[UserPro Support Team]

This reply has been marked as private.