When I add a profile picture, it doesn’t show for some reason its just blank. But when I click on that blank spot it appears.
Any idea why and how can i fix this?
This may just be you web browser caching the old blank image. Have you tried hitting shift+refresh on the page to clear your browser cache?
Yes I have I have tried it with different browsers and another device.
Have you gone through these steps in the documentation as well?
If you’ve made sure you’ve got the right permissions and GD extension enabled and it still doesn’t work – what version version of WordPress and UerPro are you using?
Yeah I have chmod all files that are needed and still not working.
I’m not too sure what version of UserPro but I think it is the very latest as I only got it 2 days ago. And I’m using WordPress 4.0
One last option I can think of (before I leave it to the developers) – is have you cleared the members cache?
UserPro->Settings->Quick Maintenance-> Click on the “Clear Members Cache” button
Other than that are you using a caching plugin or CDN – maybe try turning them off?8 years, 11 months ago UserPro Support TeamParticipant
Please try it out doing this also –
profile picture fix-method A / Method B(change them alternatively)
path compatibility-use relative urls.
please let me know the result in the either ways .Thank You!
No still doesn’t work.8 years, 11 months ago UserPro Support TeamParticipant
I can’t seem to be able to replicate it on our test server.
Can you please send your website details via this link http://codecanyon.net/user/DeluxeThemes#contact so I can discuss this with you in detail ?
After you are done rasing the ticket please share your ticket number to me so that I can access it asap!
Here is my ticket number 6688 years, 11 months ago testParticipant
I don’t want to hijack this topic, however, I have the exact same issue with the most recent version of UserPro. I’ll submit a ticket, too8 years, 11 months ago ssergeParticipant
Sorry, that was me earlier. Ticket ID is 695
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