do you know the URL? i have sent to mail [email protected], i have sent from Themeforest contact form, and i have sent with click mail icon in your username at this forum,
Rofl!!!! You were using Full Name as permalink option (But this option is only for members with required first/last name and you’re sure they filled it in) That’s why you get unauthorized to view profile. I changed the setting to username, and profile edit works fine now!! FIXED
This is one of the biggest reasons why each person asking for help should check their settings prior to asking for help and definitely before making statements like “i think your new version there is a bug, i don’t know what to do, because your service is soo loong, i cannot wait, because my client complain this, hmm little disappointed..i think i have to uninstal your plugin to solve this problem”
I have two issues with this support request. First this person does not have a verified account and they did not verify their purchase. I am not questioning whether or not this user has purchased, there are a number of reasons this process is important. Especially since volunteer support does not have access to User Information that would otherwise make it easier to confirm. So, user cooperation is needed with this issue.
Second, this person proposes to be working for a client. And then they post their client’s website and login details in a public forum. This is a bad practice. Regardless of how temporary that information is, the website is already exposed after this.
While we all know things can become frustrating if you don’t understand what the settings are for, this particular case we were dealing with someone claiming to be speaking on behalf of a client.
This is why ” I ” Ask that each person verify their purchase before asking for help. Someone working for a client should understand how to set plugins up in the first place. Accusing this plugin for problems before double checking settings only wastes the time of support. Please cooperate with our requests, and only people who have verified their purchase be provided “free” support.
I would add one more thing, this is not a personal preference. This is a needed policy and it is an active policy. Nothing personal.
And if you have problems, please refrain from accusing. Especially if you aren’t a coder and you aren’t familiar with what exactly the problem is or could be. We are here to help as best we can, but if you make statements like the one quoted in this thread, I am more likely to go to the next issue before I get to this one, because I already know I’m dealing with an attitude, and reason doesn’t rest in attitudes.
