Any support any time soon? – UserPro Forums

Any support any time soon?

LFC_Bible — Thu, 19 Feb 2015 12:39:47 +0000

I’m quite disapointed at the lack of support you are offering here. If it was a free item, I could understand, but we’ve paid good money for your item and it seems like it’s not working as it should for most people and you couldn’t care less.

Reply To: Any support any time soon?

ragtech — Fri, 20 Feb 2015 00:33:11 +0000

For quick support go here (their contact form on Envato) http://codecanyon.net/user/DeluxeThemes#contact

Their instructions say to do so here…

http://codecanyon.net/item/social-wall-addon-for-userpro/9553858/support

They respond very quickly; at least for me they did.

Like me most don’t read the entire instructions and they come here; but the fastest way is their contact form on their profile within Envato

Hope this helps you

Reply To: Any support any time soon?

LFC_Bible — Fri, 20 Feb 2015 07:22:20 +0000

Already done all that.

Contacted them on Saturday, got a reply on Tuesday but nothing since.

And unfortunately the instructions don’t solve my issue.

Thanks

Reply To: Any support any time soon?

SPSupport — Wed, 25 Feb 2015 13:01:14 +0000

Hello ,

We have replied to you via : https://deluxethemes.zendesk.com/agent/tickets/2979
Can you please check it and let me know. Thanks for your patience .